Privacy Policy

This Privacy Policy outlines in detail the principles, methods, and standards by which the online gaming platform Deskgame Casino (“we”, “us”, “our”, “the Platform”) collects, organizes, stores, uses, and protects the personal information of players (“User”, “Player”, “you”). We are committed to ensuring absolute transparency in our processes. By registering on the Deskgame website, logging in via official links, downloading the mobile app, or launching slot machines, live casino games, and fishing simulators, you automatically express your full and unconditional consent to the terms of this document.

Deskgame Casino positions itself as a safe, secure, and fair gaming platform for Filipino gamers. All activities related to the processing of confidential information strictly comply with the Data Privacy Act of the Philippines, as well as international regulations in the field of responsible gambling and data protection.

Categories of Collected Personal Data

To provide stable access to gambling entertainment, fast transactions, and round-the-clock support, Deskgame collects two main types of information: data provided directly by the player and data recorded by automated systems.

Information Provided Manually by the Player

• Full name, surname, and date of birth (to confirm legal age);
• Contact details: active mobile phone number and email address;
• Details of residence within the territory of the Philippines;
• Payment information linked to local payment methods (GCash, Maya wallet numbers, and bank account details);
• Copies of government-issued IDs, photographs, and other materials requested during the mandatory verification procedure (KYC) to prevent multi-accounting.

Data Recorded in Automated Mode

• IP address, geographical location of the device, and network provider;
• Technical parameters of the gadget: operating system (iOS, Android, Windows), type, and language version of the internet browser;
• History of gaming sessions, access logs, bets placed in slots, live casino, and fishing games;
• Information collected through cookies and tracking pixels to optimize the user interface based on user preferences.

Key Purposes of Processing User Information

Deskgame Casino uses the collected datasets solely within the legal framework and to achieve the following operational objectives:

• Creation, personalization, technical maintenance, and protection of the Player’s account;
• Processing instant deposits and fast handling of withdrawal requests via GCash and Maya;
• Conducting security checks to detect fraudulent schemes, bonus hunting, and money laundering;
• Compliance with the rules of Fair Play and the principles of Responsible Gaming;
• Providing timely technical assistance through a Taglish-friendly support service;
• Organizing marketing campaigns: crediting daily login bonuses, issuing cashback, promo codes for free spins, and individual rewards.

Legal Basis for Data Processing

The collection and processing of personal data on the Deskgame platform are based on the necessity to execute the agreement (Terms and Conditions of the casino) between the Player and the Platform. Other significant grounds include fulfilling legal obligations to the regulators of the Philippines and the company’s legitimate interest in maintaining the highest level of cybersecurity.

Data Sharing and Disclosure to Third Parties

We guarantee that Deskgame Casino does not sell or rent users’ personal databases. The transfer of confidential information to third parties is strictly limited and possible only in the following cases:

• To financial service providers and payment gateways (GCash, Maya, local banks) to process transactions;
• To certified gaming software providers (slots, table games) to ensure correct balance display;
• To official law enforcement, judicial, or tax authorities of the Philippines in response to an official and lawful request;
• To auditing companies that inspect security systems and random number generators (RNG) for compliance with fair play standards.

Security, Encryption, and Data Retention Periods

To ensure data integrity, Deskgame implements bank-grade encryption technologies and SSL/TLS cryptographic encryption protocols. Additionally, players are strongly advised to enable two-factor authentication (2FA) each time they log into their personal account.

Information is stored on the Platform’s isolated servers throughout the active period of the Player’s profile, as well as for the period established by Philippine law after account closure to prevent financial crimes. Upon expiration of this period, the data is permanently and irreversibly deleted.

Rights of Filipino Users

Under the Data Privacy Act, every registered player from the Philippines possesses a full range of rights regarding their data. You have the right to request access to your stored information, demand the correction of inaccuracies, object to or restrict processing, or fully withdraw your consent, which will lead to account deletion. For any of these matters, you can contact the Deskgame support chat 24/7.

Use of Cookies

Deskgame Casino utilizes cookies to analyze traffic, remember gaming preferences (such as choice of slots or fishing games), and enable automatic login on mobile devices. The user has the right to deactivate cookies in their browser settings; however, this may limit the availability of certain interactive features of the website.

Amendments and Updates to the Privacy Policy

The Administration of Deskgame reserves the right to modify, add, or amend this document unilaterally in the event of changes to Philippine legislation or modernization of the casino’s operational algorithms. The new version of the Policy becomes effective immediately upon its publication in this section of the website or the official mobile application.